Please read the following conditions of sale before placing an order on this website. Plush Barn reserve the right, at any time, to modify these conditions of sale.


By placing an order this confirms you have read and agree to be bound by our Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified in your shopping basket.
All orders are subject to acceptance. When placing an order with us we will send you an order acknowledgement by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Plush Barn is subject to these conditions of sale and to the availability of stock.
Plush Barn reserves the right to withdraw any products and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Plush Barn will not be liable to you or a third party by reason of Plush Barn withdrawing any Product or refusing to process any order.

We may be unable to accept your order if:

  • Your chosen goods are not available
  • We cannot obtain authorisation for your payment
  • If there has been a pricing or product description error
  • If you do not meet any eligibility criteria set out in our terms & conditions
  • If your order for personalised products contains content which is threatening defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence in breach of privacy or which may cause annoyance or inconvenience
  • Due to the Licensing Act 2003, we cannot sell alcoholic products to anyone under 18. We may refuse an order or a delivery of alcoholic items at our discretion. By placing an order for alcohol, you confirm that both you and the person the order is set to are aged 18 years or over
  • If the order is to be delivered outside of the United Kingdom


Plush Barn operates on fast service, therefore any products you order which are personalised are sent to production immediately. Please double check your order on screen before confirming your order and your email acknowledgement to ensure all the details are correct. We cannot refund or replace items where the personalisation has been misspelt due to an error made by yourself.
PLEASE NOTE: our website is designed to give customers every opportunity to check all input/personalisation details and dates.
Please ensure you check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for and which you fail to amend at the time of order.


All prices are quoted in GBP. Delivery charges may apply and are laid out on the Delivery Details. Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order.
Payment may be made using a wide selection of credit/debit cards and PayPal. You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Plush Barn reserves the right to refuse credit card payments in its reasonable discretion.


We will deliver the products ordered by you to the address which you have provided as a delivery address during the checkout process. You may send your order to an address different to the billing address if you wish to have your order sent directly to your place of work, a friend or relative. If any of the details you have given us in your delivery address are incorrect we are not liable for any items. We strongly advise that you use this simple postcode checker to ensure you have the correct postcode and address
PLEASE NOTE: The despatch day is the day we SEND the item to you in the post, NOT the day it will be delivered
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
If you do not receive your items please check with your local sorting office even if you have not received a calling card through your letterbox.
In the event, we reproduce an item for you and subsequently the original is returned to us as undeliverable by Royal Mail, we reserve the right to charge an administration fee of up to 100% of the price of the reproduced product.
We also reserve the right to wait up to 15 working days from the date of despatch before taking further action regarding an undeliverable item.
Where possible please check your tracking details for information on the location of your parcel.


If you have placed an order for a Personalised Product, you can make the request to amend or cancel your order by contacting us as quickly as possible at indicating order number, which item(s) and the number of items to be cancelled, your reason for cancellation, and whether you are seeking a replacement or refund.
If your product whether personalised or not personalised has gone into production or has been dispatched between when you place the order and when we pick up your request to amend or cancel your order, then we will be unable to amend or cancel the order. We do not work weekends or bank holidays, therefore if you have made a request to amend or cancel your order during this period we will pick up your request when we start the next working day, and will always try to notify you that day if your request was successful. However, we do experience high volumes of customer contact which can delay our response and action to your support request.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.


Unless there has been an error on our part or the item you purchased is defective, you have no right to cancel and we cannot accept returns on 'Personalised' items, whether by name or date, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.


If you want to return an item, simply email us at indicating the order number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund.
  • Returns on Personalised Products Unless there has been an error on our part or the item you purchased is defective, we cannot accept Returns on 'Personalised' items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input and personalisation details.
  • Returns on Non-Personalised Products Unless there has been an error on our part or the item you purchased is defective, we can only accept Returns on 'Non-Personalised' items if you contact us in 14 days from the received date.
  • Lost in Transit if Product Returned We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.
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