Warning: please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents and special symbols as some of our processes will not allow this.
Our website is designed to give customers every opportunity to check all input/personalisation details and dates.
Please ensure you check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for and which you fail to amend at the time of order.
We aim to dispatch Personalised Goods within 2-5 working days (Mon to Fri except for Bank Holidays) although this may increase around peak holiday periods
(Unless otherwise stated on the item page)
For some personalised Ceramic goods due to the Manufacturing Process please allow up to 10 working days for the dispatch of your order.
You may receive your order in split consignments, depending on the contents of your order.
Although we endeavour to dispatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.
Item’s advertised as FREE Postage are dispatched by Standard 2nd Class Post, If any additional items are added to your shopping cart that is not displaying a Free Delivery Icon then postage charges will apply to your order.
Orders received after 11:59 will be treated as being received the following day.
*We do not Guarantee delivery of any order by requested dates
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
If you opt to have your delivery left in a safe place by any of our carriers. unfortunately, Plush Barn does not accept responsibility for missing items once they have been delivered.
Please Note: Refunds will not be given against missing parcels, in all events we will issue an immediate reprint of your order.
When you have found the gift you would like to buy enter your personalisation into the boxes provided, choose the quantity you would like to order and add it to your cart, then follow the quick and easy checkout instructions.
You can view your cart at any time by clicking the cart icon at the top right of your page.
Plush Barn offers a discrete delivery service, which means we can ship either to you, your work or direct to the gift recipient, as we provide no paper documents inside the packaging you don’t have to worry about price tags.
Please Do Not Include Emoji’s or Special Characters – You Can Only Personalise Products With Standard Characters, Letters or Numbers.
We accept all major credit cards, debit cards, Apple Pay, Google Pay and PayPal through our secure payment terminal.
PLEASE NOTE: our website is designed to give customers every opportunity to check all input/personalisation details and dates. Please ensure you check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for and which you fail to amend at the time of order.